Testimonials

Training Testimonials

“In a practical, “hand’s on” approach, Bill Metzcar blends his real world experience and knowledge of the ISO9001 Standards into an organized and sensible format. His custom-designed materials, class exercises, discussions, and scenarios have proven to be a beneficial reference guide for us as we start our ISO implementation journey. The value of his course in reducing the questions and concerns that hospitals have with the application of ISO9001 is a tremendous benefit for any organization seeking ISO certification."

“By following the recommendations for class size, Bill can interact with every attendee on a personal level, while he promotes effective learning. Although each training session is intensive, Bill’s interactive approach takes the mystery out of ISO and provides a solid foundation for understanding the standards and how they relate to healthcare and various size organizations.”

Sandra J. Anaya MSHA, BSN, RN, CPHQ, CLNC, HACP
Accreditation Specialist, Tri-City Regional Medical Center Hawaiian Gardens, California

Class from 4/22/2010

“The training itself, the content, was great – The level of competence for the instructor has exceeded all prior instruction I have ever had.”
“Very stimulating & a whole new way of thinking. The instructor was fantastic!!! I could learn from him forever!"
“The instructor’s knowledge is phenomenal as is his ability to “translate” the concepts of the ISO9001 standard for the uninitiated.”

Class from 5/7/2010

“All aspects exceeded my expectations. The instructor was great, knowledgeable & created an environment conductive to learning. Ratings better than good – Excellent!!!"
“Interaction, and standard explanation – very effective.”
“Enjoyed instructor’s approach; passionate & dedicated instructor – knowledgeable, adapts to needs of class – able to “drive home the point” in many various ways.”

Class from 07/28-30/2011

"Dear Josh,

I cannot thank you enough for the workshop and what you personally bring to the table. Your energy and knowledge helped make the last three days a success for our organization. I have not heard one person complain about the workshop. Everyone voiced it was a good group and that all worked well together. The leadership you and Rick provided made the whole process gel!!!

Please also note that we would not have contacted your company without having the experience of Ted Schmidt at the DNV training in Houston back in March. It is obvious that you attract the BEST people to work with your company.

Thanks again and I look forward to working with the implementation team as we roll this out. "

Deborah
Brookhaven Memorial Hospital Medical Ctr

Consulting Testimonies

"At Henry Ford West Bloomfield Hospital, it has
been an exciting journey learning and applying
the ISO criteria as we continually get better
every day. The ISO criteria can be daunting and
hard to understand but Bill helped us to make
the criteria meaningful to us. We did not
recreate the wheel but instead took what we
already doing and enhanced it in order to
move to the next level."

Comments and Suggestions from Survey Form

"This workshop was very effective as we were learning by doing actual tasks that move us forward. The collaborative atmosphere fostered significant comfort to ask questions. Their incredible enthusiasm and experience was very motivating. They made the process enjoyable....and FUN! Hope they both come back soon."

Verdugo Hills Hospital - Glendale, CA

What was most effective?

"The course setup was great; different backgrounds (expertise). Enthusiastic and knowledgeable instructors."

Midland Memorial Hospital
"The big bad monster was presented in small bits. Once the end came, it all made sense."

Jane Phillips Medical Center